Incapsula incident
[INC-1149] Service degradation of Frankfurt, Germany (HHN) PoP
Incapsula experienced a major incident on October 1, 2026 affecting Frankfurt, Germany (HHN), lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 08:07 PM UTC
We have identified a connectivity issue affecting the Frankfurt, Germany (HHN) PoP. As a mitigation measure, traffic is being rerouted through alternate locations to reduce customer impact while our teams investigate. Some customers may experience intermittent latency or connectivity degradation. We are actively working to resolve the issue and will provide updates as more information becomes available.
- investigating Oct 01, 2026, 08:39 PM UTC
We continue to investigate the connectivity issue affecting the Frankfurt, Germany (HHN) PoP. Traffic remains rerouted through alternate PoPs as a mitigation measure while investigations continue. Current monitoring indicates network services remain stable and traffic is being successfully handled through alternate locations. The HHN PoP will be returned to service once investigation and validation activities have been completed. We will continue to provide updates as more information becomes available.
- investigating Oct 01, 2026, 09:26 PM UTC
We continue to investigate the connectivity issue affecting the Frankfurt, Germany (HHN) PoP. Traffic remains rerouted through alternate PoPs while the investigation continues. Current monitoring indicates that services remain stable and traffic is being successfully handled through the alternate locations. The HHN PoP will be returned to service once the investigation and validation activities are complete.
- investigating Oct 01, 2026, 10:44 PM UTC
We continue to investigate the issue affecting the PoP. Traffic remains routed through alternate locations in the region. The team is performing additional validation and testing before returning the PoP to service. We will continue to monitor the situation closely and provide further updates as more information becomes available.
- identified Oct 02, 2026, 12:37 AM UTC
The connectivity issue has been identified and resolved by our technical teams, and the system will continue to be monitored for stability. The Frankfurt, Germany (HHN) PoP will be returned to service during the low traffic period for this PoP. This is scheduled for around 02:00 UTC Friday 2nd October. A further update will be posted once this process has been completed.
- resolved Oct 02, 2026, 02:50 AM UTC
The Frankfurt, Germany (HHN) PoP has been reactivated and is now returned to service. This incident has been resolved.