Incapsula incident

[INC-1147] Service degradation of LCY (London) PoP

Notice Resolved View vendor source →

Incapsula experienced a notice incident on September 28, 2026 affecting London 1, UK (LCY), lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 11:42 AM UTC
Resolved
Sep 28, 2026, 11:42 AM UTC
Duration
—
Detected by Pingoru
Sep 28, 2026, 11:42 AM UTC

Affected components

London 1, UK (LCY)

Update timeline

  1. resolved Sep 28, 2026, 11:42 AM UTC

    Imperva identified an issue in the London (LCY) PoP that impacted a subset of customers who experienced packet loss, connection timeouts, and intermittent connectivity issues. The issue was traced to one of Imperva's third-party internet service providers. To mitigate the impact, Imperva rerouted traffic and bypassed the affected provider. Following this mitigation, service was restored and performance returned to normal levels.