Incapsula experienced a minor incident on December 10, 2025, lasting 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 10, 2025, 11:28 AM UTC
We have detected a potential service degradation affecting Account Takeover (ATO). Customers may encounter errors while onboarding new sites or endpoints. Our technical teams are investigating the issue, and we will provide additional updates as more information becomes available. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- identified Dec 10, 2025, 11:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 11:57 AM UTC
Technical teams have performed remedial actions and the Account Takeover service has returned to normal service levels. Technical teams will continue monitoring the system. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- resolved Dec 10, 2025, 12:11 PM UTC
The incident has been resolved and normal service levels have been restored for the Account Takeover service. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.