[INC-976] SSL SAN validation issue

Update timeline

1. investigating Feb 17, 2026, 12:10 PM UTC

   We have identified an issue impacting the adding of new SANs and the adding of existing SANs undergoing revalidation on Imperva Managed Certificates. At this time, affected scenarios are new SAN validations and SAN renewal where the old certificate has expired, and the SAN has not been revalidated in the current period. This incident does not affect protection for websites onboarded to Imperva. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Feb 17, 2026, 12:48 PM UTC

   Technical teams have performed remedial actions and SSL SAN validation issue is returning to normal operations. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. resolved Feb 17, 2026, 01:51 PM UTC

   This issue has been resolved. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.