Incapsula incident
[INC-1134] Degradation of performance in Imperva Management Console
Incapsula experienced a minor incident on September 17, 2026 affecting Cloud Security Management Platform, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 09:45 AM UTC
We are investigating an issue affecting the performance of the Imperva Management Console (MY). Customers may encounter elevated latency, login failures, or degraded console performance. Our engineering teams are engaged and investigating the issue with high priority. We will continue to provide updates as our investigation progresses. The next update will not be later than 10:15 UTC.
- monitoring Sep 17, 2026, 09:56 AM UTC
The issue affecting the Imperva Management Console (MY) has been resolved, and service has been restored. Customers should now be able to access and use the console normally. Our team will continue to closely monitor the service to ensure stability. The next update will be no later than 10:30 UTC
- resolved Sep 17, 2026, 10:19 AM UTC
The issue affecting the Imperva Management Console (MY) has been resolved. Service performance has returned to normal, and customers should no longer experience elevated latency, login issues, or general console degradation. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve this issue.