Incapsula incident
[INC-1031] Imperva Management Portal Cloud WAF Security Dashboard Degradation
Incapsula is currently experiencing a minor incident affecting Cloud Security Management Platform, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 06:32 AM UTC
We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- investigating May 11, 2026, 06:56 AM UTC
We have narrowed the issue down to the “WAF Sessions by Country” component in the Security dashboard, which is not functioning as expected. The technical teams are actively working on a fix. The next Status Update on this Incident will be provided no later than 07:26 UTC.
- investigating May 11, 2026, 07:22 AM UTC
Our technical teams are actively working to resolve the issue and will share updates as progress is made. The next Status Update on this Incident will be provided no later than 07:52 UTC.
- monitoring May 11, 2026, 07:26 AM UTC
A fix has been implemented for the issue impacting the Cloud WAF Dashboards component. The issue has been mitigated, and the team is actively monitoring to ensure continued stability.