Incapsula incident

[INC-1030] Ashburn, VA (IAD) Data Center Issue

Minor Ongoing View vendor source →

Incapsula is currently experiencing a minor incident affecting Ashburn, VA (IAD), which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 12:47 AM UTC
Resolved
Ongoing
Duration
● 2h 24m
Detected by Pingoru
May 11, 2026, 12:47 AM UTC

Affected components

Ashburn, VA (IAD)

Update timeline

  1. investigating May 11, 2026, 12:47 AM UTC

    Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  2. investigating May 11, 2026, 01:25 AM UTC

    We are continuing to investigate. The next Status Update on this Incident will be provided no later than 01:47 UTC.

  3. investigating May 11, 2026, 01:43 AM UTC

    Technical teams are continuing to investigate. The next Status Update on this Incident will be provided no later than 02:17 UTC.

  4. investigating May 11, 2026, 02:15 AM UTC

    Technical teams are still working on restoring connectivity within the PoP. The next Status Update on this Incident will be provided no later than 03:17 UTC.

  5. identified May 11, 2026, 02:48 AM UTC

    We have identified an issue in the data center and the PoP has been deactivated for now. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.