[INC-1030] Ashburn, VA (IAD) Data Center Issue

Update timeline

1. investigating May 11, 2026, 12:47 AM UTC

   Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. investigating May 11, 2026, 01:25 AM UTC

   We are continuing to investigate. The next Status Update on this Incident will be provided no later than 01:47 UTC.

3. investigating May 11, 2026, 01:43 AM UTC

   Technical teams are continuing to investigate. The next Status Update on this Incident will be provided no later than 02:17 UTC.

4. investigating May 11, 2026, 02:15 AM UTC

   Technical teams are still working on restoring connectivity within the PoP. The next Status Update on this Incident will be provided no later than 03:17 UTC.

5. identified May 11, 2026, 02:48 AM UTC

   We have identified an issue in the data center and the PoP has been deactivated for now. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

6. identified May 11, 2026, 03:47 AM UTC

   The PoP remains deactivated while the team is working in restoring connectivity within the PoP. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

7. monitoring May 11, 2026, 04:43 AM UTC

   A fix has been implemented and we are monitoring the results.

8. monitoring May 11, 2026, 05:46 AM UTC

   We are continuing to monitor for any further issues.

9. monitoring May 11, 2026, 06:47 AM UTC

   Technical teams have performed remedial actions and still monitoring the results.

10. monitoring May 11, 2026, 07:51 AM UTC

    The PoP is still deactivated and traffic is being rerouted through an alternate data center in the region. We are continuing to monitor the PoP before bringing it up again.

11. monitoring May 11, 2026, 10:44 AM UTC

    The PoP remains deactivated , with traffic continuing to be routed through alternate data centers in the region to ensure service continuity. We are closely monitoring the environment. Further updates to follow.

12. monitoring May 11, 2026, 12:03 PM UTC

    The issue has been mitigated. We are currently in the process of activating the Ashburn, VA (IAD) PoP. Pre-checks are being completed as part of the restoration, and traffic will be gradually restored. The next update will be provided once the PoP is ready to be brought online.

13. monitoring May 11, 2026, 12:29 PM UTC

    Pre-checks have been completed, and the PoP is expected to be brought back online within the next 15 minutes. The next update will be shared once the PoP is fully online.

14. monitoring May 11, 2026, 12:39 PM UTC

    The Ashburn, VA (IAD) PoP is now online. Teams will continue to monitor closely to ensure service stability.

15. resolved May 11, 2026, 02:22 PM UTC

    Monitoring has confirmed that the issue has been resolved, and all services are operating normally.