Incapsula incident
[INC-1024] Imperva Management Portal Dashboard Issue
Incapsula experienced a major incident on May 8, 2026 affecting CDN and WAF Management and Network DDoS Management and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 02:57 AM UTC
We have discovered a potential service degradation, affecting Imperva Management Portal. The dashboards may not be not displaying the latest data. Technical teams are investigating. The next Status Update on this Incident will be provided no later than 3:28 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- investigating May 08, 2026, 03:36 AM UTC
We are continuing to investigate. The next Status Update on this Incident will be provided no later than 3:58 UTC.
- investigating May 08, 2026, 03:57 AM UTC
Technical teams are continuing to work on a fix for the Imperva Management Portal dashboard issue. The next status update on this incident will be provided no later than 04:28 UTC.
- investigating May 08, 2026, 04:26 AM UTC
The technical teams are still working on the recovery for the Imperva Management Portal dashboard issue. The next status update on this incident will be provided no later than 05:28 UTC.
- identified May 08, 2026, 05:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 05:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 05:45 AM UTC
The incident has been resolved and normal service levels have been restored for the Cloud WAF Dashboards on the Imperva Management Portal.