[INC-1142] Network Connectivity Degradation Across Multiple PoPs Due to an Upstream Provider Issue

Update timeline

1. investigating Sep 22, 2026, 11:29 AM UTC

   One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

2. monitoring Sep 22, 2026, 11:38 AM UTC

   We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

3. monitoring Sep 22, 2026, 02:45 PM UTC

   To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

4. monitoring Sep 23, 2026, 07:57 AM UTC

   The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed. Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

5. resolved Sep 23, 2026, 07:57 AM UTC

   This incident has been resolved.