Impac Risk Manager incident

Upload Outage

Resolved after 1 hour 8 minutes, on June 10, 2021.

investigating Jun 10, 2021, 03:30 AM UTC

The upload issue has been resolved, and full service has been restored. The product team will conduct a post-mortem. Please contact [email protected] if you would like a copy of this. Thanks for your patience.

Started
Jun 10, 2021, 02:22 AM UTC
Resolved
Jun 10, 2021, 03:30 AM UTC
Duration
1h 8m
Detected by Pingoru
Jun 10, 2021, 02:22 AM UTC

Update timeline

  1. investigating Jun 10, 2021, 02:22 AM UTC

    Customers reporting an issue with file uploads. Our product team are investigating

  2. investigating Jun 10, 2021, 02:59 AM UTC

    The product team has identified the issue, and this is currently undergoing testing. We hope to have full services restored within 15 minutes

  3. investigating Jun 10, 2021, 03:30 AM UTC

    The upload issue has been resolved, and full service has been restored. The product team will conduct a post-mortem. Please contact [email protected] if you would like a copy of this. Thanks for your patience.

  4. resolved Jun 10, 2021, 03:30 AM UTC

    This incident has been resolved.

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