Impac Risk Manager Outage History

Impac Risk Manager is up right now

Impac Risk Manager had 5 outages in the last 2 years totaling 169h 14m of downtime, averaging 0.2 incidents per month.

There were 5 Impac Risk Manager outages since November 19, 2024 totaling 169h 14m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.riskmanager.co.nz

Minor August 17, 2026

Email delay/failures - Microsoft

Detected by Pingoru
Aug 17, 2026, 01:33 AM UTC
Resolved
Aug 18, 2026, 10:52 PM UTC
Duration
1d 21h
Affected: Risk Manager
Timeline · 2 updates
  1. investigating Aug 17, 2026, 01:33 AM UTC

    We are currently experiencing intermittent delivery delays or failures for emails sent to Microsoft 365, Outlook, Hotmail, and related addresses. This is due to a widespread issue affecting multiple email providers, including ours, and is not specific to our service. We are actively monitoring the situation and working with our email delivery partner to resolve it as quickly as possible. Most other email providers (Gmail, Yahoo, etc.) remain unaffected. We apologise for any inconvenience and will update this page once normal delivery resumes.

  2. resolved Aug 18, 2026, 10:52 PM UTC

    The intermittent delays for certain email services issue is now resolved, and delivery functionality is running as expected.

Read the full incident report →

Minor July 6, 2026

Reporting Taken Offline

Detected by Pingoru
Jul 06, 2026, 05:26 AM UTC
Resolved
Jul 07, 2026, 04:26 AM UTC
Duration
23h
Affected: Risk Manager
Timeline · 4 updates
  1. investigating Jul 06, 2026, 05:26 AM UTC

    We have discovered a fault with Risk Manager's new reporting capability, and have made the decision to take this capability offline pending root cause identification and remediation. We currently estimate having this capability restored by 11:00am NZT on Tuesday 8th June. We apologise for any inconvenience cause by this partial outage.

  2. investigating Jul 06, 2026, 07:36 PM UTC

    Investigations are continuing. Our US-based report software vendor is engaged and has acknowledged the existence of defect in their software, and confirmed that remediation efforts are under way. Thanks for your continued patience.

  3. identified Jul 06, 2026, 10:59 PM UTC

    The root cause has been identified and a software fix has been received from our vendor. The Impac team is now engaged in it's own testing and we will update you further as we are able. We apologise for the inconvenience cause by this.

  4. resolved Jul 07, 2026, 04:26 AM UTC

    Our testing will continue through until tomorrow 8th July, and the fix is scheduled for production migration at 7pm that evening. Despite the new Dotnet Reports remaining offline until then you can continue to access Risk Manager's legacy/SSRS reports. Thank you for your patience, and we again apologise for any inconvenience this partial outage may have caused.

Read the full incident report →

Minor November 12, 2025

Unable to upload or download documents in Risk Manager

Detected by Pingoru
Nov 12, 2025, 10:34 PM UTC
Resolved
Nov 13, 2025, 01:22 AM UTC
Duration
2h 48m
Affected: Risk Manager
Timeline · 4 updates
  1. investigating Nov 12, 2025, 10:34 PM UTC

    We are currently investigating an issue that is preventing users from uploading or downloading documents/attachments in Risk Manager.

  2. identified Nov 12, 2025, 10:35 PM UTC

    The issue has been identified and a fix is being implemented. Current ETA: 60 minutes

  3. monitoring Nov 12, 2025, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2025

Widespread internet outage across lower North Island

Detected by Pingoru
Jun 06, 2025, 12:36 AM UTC
Resolved
Jun 08, 2025, 10:18 PM UTC
Duration
2d 21h
Affected: Risk Manager
Timeline · 2 updates
  1. monitoring Jun 06, 2025, 12:36 AM UTC

    We’re aware that some users may be unable to access the Risk Manager application. Our services are fully operational, but a widespread internet outage is currently affecting fibre connections across the lower North Island, which may impact connectivity for some users.

  2. resolved Jun 08, 2025, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 19, 2024

Risk Manager Unavailable

Detected by Pingoru
Nov 19, 2024, 09:11 PM UTC
Resolved
Nov 21, 2024, 01:35 AM UTC
Duration
1d 4h
Affected: Risk Manager
Timeline · 5 updates
  1. investigating Nov 19, 2024, 09:11 PM UTC

    Risk Manager is currently showing Error 502. Out team are busy resolving this. More soon.

  2. investigating Nov 19, 2024, 09:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 19, 2024, 09:55 PM UTC

    We are continuing to investigate this issue. Risk Manager may appear to become available and then sometime later return to presenting a 502 error. Rest assured that our entire team is current focused on restoring full service as quickly as possible. We apologise for this outage.

  4. monitoring Nov 19, 2024, 11:05 PM UTC

    We have reviewed all available systems logs and now believe the fault to be related to hardware within the Azure environment. Risk Manager has been 'reallocated' and restarted which appears to have resolved the issue. We have raised a ticket with Microsoft to confirm our hypothesis. Once again, we apologise for any inconvenience this disruption may have caused your organisation.

  5. resolved Nov 21, 2024, 01:35 AM UTC

    This incident has been resolved.

Read the full incident report →