Impac Risk Manager incident
Error14 /17 when trying to log into Risk Manager
Resolved after 5 days 19 hours, affecting Risk Manager, on February 6, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Feb 06, 2023, 10:25 PM UTC
We are aware of an issue where users may receive an Access Denied 'Error 14' or 'Error 17' message when trying to log into Risk Manager while using the new reports pages functionality. Our Engineers have identified the issue, and are busy implementing a fix. Workaround - Click on Menu > Search for and select General Settings > Untick 'use new report pages' > click Save. More information about this error can be found in our knowledge center. https://help.riskmanager.co.nz/hc/en-nz/articles/6351526030863-Error14-17-when-trying-to-log-into-Risk-Manager We apologize for any inconvenience.
- monitoring Feb 08, 2023, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2023, 06:14 PM UTC
This incident has been resolved.
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