Impac Risk Manager incident

Export Events functionality not working

Resolved after 4 days 8 hours, affecting Risk Manager, on August 13, 2023.

identified Aug 13, 2023, 11:03 PM UTC

The issue has been identified and an a fix is being implemented.

Started
Aug 13, 2023, 08:11 PM UTC
Resolved
Aug 18, 2023, 05:05 AM UTC
Duration
4d 8h
Detected by Pingoru
Aug 13, 2023, 08:11 PM UTC

Affected components

Risk Manager

Update timeline

  1. investigating Aug 13, 2023, 08:11 PM UTC

    Users are encountering difficulties with the 'Export Events' functionality from the 'All Events' screen. When clicking on the 'Export to Excel' button, the page briefly flashes, but the export process fails to execute properly. Our Engineers are working on the issue and we'll keep you updated on the progress. We apologize for any inconvenience.

  2. identified Aug 13, 2023, 11:03 PM UTC

    The issue has been identified and an a fix is being implemented.

  3. resolved Aug 18, 2023, 05:05 AM UTC

    This incident has been resolved.

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