Impac Risk Manager incident
Error 14 or Error 17 Access denied error when trying to access Risk Manager
Resolved after 6 hours 29 minutes, affecting Risk Manager, on September 18, 2023.
Some users may encounter an error page displaying 'Error 14' or 'Error 17' when trying to access Risk Manager. Our technical team has identified the cause and are in the process of implementing a fix. We will keep you updated on the progress. We recommend that affected clients wait for approximately 15 minutes before attempting to access Risk Manager again. We do apologize for any inconvenience.
Affected components
Update timeline
- identified Sep 18, 2023, 11:55 PM UTC
Some users may encounter an error page displaying 'Error 14' or 'Error 17' when trying to access Risk Manager. Our technical team has identified the cause and are in the process of implementing a fix. We will keep you updated on the progress. We recommend that affected clients wait for approximately 15 minutes before attempting to access Risk Manager again. We do apologize for any inconvenience.
- resolved Sep 19, 2023, 06:25 AM UTC
This incident has been resolved.
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