Unable to connect to Risk Manager - Error 20

Update timeline

1. investigating Jul 31, 2024, 08:54 PM UTC

   We are currently investigating an issue whenever logging into Risk Manager, the following error message displays: "An error has occurred - The proxy failed to connect to the web server, due to TCP connection timeout." This relates to Microsoft fending off a sudden, heavy load of hacker attacks against the Azure platform. The Azure platform, and therefore Risk manager, remains protected, but the system resources required to defeat the hackers means some Azure services become temporarily unavailable. We will continue to send updates as the case resolution develops.

2. investigating Aug 01, 2024, 03:45 AM UTC

   Our cloud infrastructure engineers are currently on call with the Microsoft Support Team liaising a resolution. The Risk Manager test environments are up and running now.

3. identified Aug 01, 2024, 06:36 AM UTC

   The issue affecting Risk Manager has been identified, and we are currently awaiting the implementation of a fix. We appreciate your patience and understanding during this time. We will continue to keep you updated on the progress and notify you as soon as the fix has been implemented.

4. monitoring Aug 01, 2024, 09:04 AM UTC

   The service disruption affecting Risk Manager has been addressed. Our Infrastructure team is actively monitoring the situation to ensure continued stability and performance. We apologize for any inconvenience this may have caused and appreciate your patience. To clarify, this issue was not related to Risk Manager itself but was due to the recent cyber-attack on Microsoft services.

5. resolved Aug 15, 2024, 12:54 AM UTC

   This incident has been resolved.