Resolved after 1 day 4 hours, affecting Risk Manager, on November 19, 2024.
We have reviewed all available systems logs and now believe the fault to be related to hardware within the Azure environment. Risk Manager has been 'reallocated' and restarted which appears to have resolved the issue. We have raised a ticket with Microsoft to confirm our hypothesis. Once again, we apologise for any inconvenience this disruption may have caused your organisation.
Affected components
Update timeline
- investigating Nov 19, 2024, 09:11 PM UTC
Risk Manager is currently showing Error 502. Out team are busy resolving this. More soon.
- investigating Nov 19, 2024, 09:11 PM UTC
We are continuing to investigate this issue.
- investigating Nov 19, 2024, 09:55 PM UTC
We are continuing to investigate this issue. Risk Manager may appear to become available and then sometime later return to presenting a 502 error. Rest assured that our entire team is current focused on restoring full service as quickly as possible. We apologise for this outage.
- monitoring Nov 19, 2024, 11:05 PM UTC
We have reviewed all available systems logs and now believe the fault to be related to hardware within the Azure environment. Risk Manager has been 'reallocated' and restarted which appears to have resolved the issue. We have raised a ticket with Microsoft to confirm our hypothesis. Once again, we apologise for any inconvenience this disruption may have caused your organisation.
- resolved Nov 21, 2024, 01:35 AM UTC
This incident has been resolved.
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