Impac Risk Manager incident

Unable to upload or download documents in Risk Manager

Resolved after 2 hours 48 minutes, affecting Risk Manager, on November 12, 2025.

monitoring Nov 12, 2025, 11:15 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 12, 2025, 10:34 PM UTC
Resolved
Nov 13, 2025, 01:22 AM UTC
Duration
2h 48m
Detected by Pingoru
Nov 12, 2025, 10:34 PM UTC

Affected components

Risk Manager

Update timeline

  1. investigating Nov 12, 2025, 10:34 PM UTC

    We are currently investigating an issue that is preventing users from uploading or downloading documents/attachments in Risk Manager.

  2. identified Nov 12, 2025, 10:35 PM UTC

    The issue has been identified and a fix is being implemented. Current ETA: 60 minutes

  3. monitoring Nov 12, 2025, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 01:22 AM UTC

    This incident has been resolved.

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