Resolved after 23 hours, affecting Risk Manager, on July 6, 2026.
Our testing will continue through until tomorrow 8th July, and the fix is scheduled for production migration at 7pm that evening. Despite the new Dotnet Reports remaining offline until then you can continue to access Risk Manager's legacy/SSRS reports. Thank you for your patience, and we again apologise for any inconvenience this partial outage may have caused.
Affected components
Update timeline
- investigating Jul 06, 2026, 05:26 AM UTC
We have discovered a fault with Risk Manager's new reporting capability, and have made the decision to take this capability offline pending root cause identification and remediation. We currently estimate having this capability restored by 11:00am NZT on Tuesday 8th June. We apologise for any inconvenience cause by this partial outage.
- investigating Jul 06, 2026, 07:36 PM UTC
Investigations are continuing. Our US-based report software vendor is engaged and has acknowledged the existence of defect in their software, and confirmed that remediation efforts are under way. Thanks for your continued patience.
- identified Jul 06, 2026, 10:59 PM UTC
The root cause has been identified and a software fix has been received from our vendor. The Impac team is now engaged in it's own testing and we will update you further as we are able. We apologise for the inconvenience cause by this.
- resolved Jul 07, 2026, 04:26 AM UTC
Our testing will continue through until tomorrow 8th July, and the fix is scheduled for production migration at 7pm that evening. Despite the new Dotnet Reports remaining offline until then you can continue to access Risk Manager's legacy/SSRS reports. Thank you for your patience, and we again apologise for any inconvenience this partial outage may have caused.
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