Immutable had 8 outages in the last 2 years totaling 26h 9m of downtime — averaging 0.3 incidents per month.
There were 8 Immutable outages since June 4, 2025 totaling 26h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently monitoring a backlog of orders that require processing on the chain. The current ETA in processing the backlog is approximately 8 hours. We will provide further updates as they are available.
This incident has been resolved.
We are currently investigating reports of numerous services being unavailable.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We have implemented a fix and are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue impacting Passport that may be causing issues when submitting transactions to Immutable zkEVM. Our team is actively working on resolving this and will provide updates as soon as possible.
We have identified that a change made by Magic Labs is preventing Passport wallets from transacting. Magic are working to revert their changes with restoration expected by 01:45 UTC.
Magic have finished reverting their changes. We have observed a complete recovery with Passport Wallet transactions.
Passport Wallet transactions are fully functional. Thank you for your patience while we worked through this issue with our provider Magic.
On the 28th November 2025 the Immutable Orderbook experienced a partial outage for NFT listing and cancellations. This incident was resolved at 11:00AM by our team. Our team has retrospectively filled this incident to provide public transparency to our outages and after internal incident review has implemented additional protections to ensure that similar failures will not occur in future.
We are investigating an issue that is preventing some Passport transactions from finalising. The cause of the issue has been identified, and our team is working on mitigating the issue. Severity Level: High Next Update: 30m We apologise for any inconvenience this may cause and appreciate your patience.
Our team has implemented a fix for the issue and are continuing to monitor the system. Severity Level: Low Next Update: 10m We apologise for any inconvenience this may cause and appreciate your patience.
We are pleased to inform you that the issue affecting Immutable Passport has been resolved. Our team has implemented a fix and verified that the service is operating normally. Incident Start Time: 01/10/25 09:01:00 Incident Resolution Time: 01/10/25 10:58:00 We apologise for any disruption this may have caused and thank you for your understanding.
We are investigating an issue with token balances not displaying correctly on Immutable Play. While the investigation is ongoing, you can check token balances via Immutable Toolkit https://toolkit.immutable.com/balances/.
The issue has now been resolved. ERC20 balances are correctly showing on Immutable Play.
We are currently investigating an issue impacting perpetual rewards that may be causing an issue for some users who are attempting to claim. Our team is actively working on resolving this and will provide updates as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience.
This incident has been resolved.
Due to ongoing and sustained minting load, the immutable API will returning pending for minted NFTs while the backlog clears. We will continue to update this statuspage as information is available
This incident has been resolved.