Immutable incident
Some Passport transactions are unable to finalise
Immutable experienced a major incident on October 1, 2025 affecting Passport, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2025, 12:05 AM UTC
We are investigating an issue that is preventing some Passport transactions from finalising. The cause of the issue has been identified, and our team is working on mitigating the issue. Severity Level: High Next Update: 30m We apologise for any inconvenience this may cause and appreciate your patience.
- monitoring Oct 01, 2025, 12:59 AM UTC
Our team has implemented a fix for the issue and are continuing to monitor the system. Severity Level: Low Next Update: 10m We apologise for any inconvenience this may cause and appreciate your patience.
- resolved Oct 01, 2025, 01:07 AM UTC
We are pleased to inform you that the issue affecting Immutable Passport has been resolved. Our team has implemented a fix and verified that the service is operating normally. Incident Start Time: 01/10/25 09:01:00 Incident Resolution Time: 01/10/25 10:58:00 We apologise for any disruption this may have caused and thank you for your understanding.