Immutable incident
Users are unable to submit transactions using Passport Wallets
Immutable experienced a major incident on December 3, 2025 affecting Passport, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 01:28 AM UTC
We are currently investigating an issue impacting Passport that may be causing issues when submitting transactions to Immutable zkEVM. Our team is actively working on resolving this and will provide updates as soon as possible.
- identified Dec 03, 2025, 01:35 AM UTC
We have identified that a change made by Magic Labs is preventing Passport wallets from transacting. Magic are working to revert their changes with restoration expected by 01:45 UTC.
- monitoring Dec 03, 2025, 02:04 AM UTC
Magic have finished reverting their changes. We have observed a complete recovery with Passport Wallet transactions.
- resolved Dec 03, 2025, 02:35 AM UTC
Passport Wallet transactions are fully functional. Thank you for your patience while we worked through this issue with our provider Magic.