Immutable incident

Some users unable to claim perpetual rewards

Major Resolved View vendor source →

Immutable experienced a major incident on June 25, 2025 affecting Immutable Play, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 12:31 AM UTC
Resolved
Jun 25, 2025, 01:40 AM UTC
Duration
1h 9m
Detected by Pingoru
Jun 25, 2025, 12:31 AM UTC

Affected components

Immutable Play

Update timeline

  1. investigating Jun 25, 2025, 12:31 AM UTC

    We are currently investigating an issue impacting perpetual rewards that may be causing an issue for some users who are attempting to claim. Our team is actively working on resolving this and will provide updates as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience.

  2. resolved Jun 25, 2025, 01:40 AM UTC

    This incident has been resolved.