IAM Cloud incident

Cloud Drive Mapper - mapping groups unavailable

Notice Resolved View vendor source →

IAM Cloud experienced a notice incident on February 17, 2026 affecting Cloud Drive Mapper, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 02:26 PM UTC
Resolved
Feb 17, 2026, 05:15 PM UTC
Duration
2h 48m
Detected by Pingoru
Feb 17, 2026, 02:26 PM UTC

Affected components

Cloud Drive Mapper

Update timeline

  1. investigating Feb 17, 2026, 02:26 PM UTC

    Incident Summary: We are currently investigating an issue with CDM v3.19 and below whereby mapping groups are unavailable. Impacted customers are recommended to update to v3.22 where possible as this version is not affected. Services affected: Cloud Drive Mapper v3.19 and below Current impact: Users on v3.19 and below will not receive their mapping groups when using CDM. Latest resolution status: Critical Incident team is mobilised and are working on a fix. Fix ETA: TBC at present Next update: 15.30

  2. resolved Feb 17, 2026, 05:15 PM UTC

    Incident Summary: CDM users on versions v3.19 and below cannot use mapping groups. Services affected: Cloud Drive Mapper v3.19 and below Current impact: None Latest resolution status: Service has been restored by rolling back a Release made this afternoon to our API. Fix ETA: Change rollback completed at 15:10. Next update: N/a. Root Cause Analysis and Critical Incident follow up are initiated.