IAM Cloud incident
Cloud Drive Mapper - issue with authentication
IAM Cloud experienced a notice incident on September 21, 2026 affecting Cloud Drive Mapper, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2026, 12:12 PM UTC
Incident Summary: We are aware of an issue with Cloud Drive Mapper authentication. Services affected: Cloud Drive Mapper Current impact: The existing authentication flow has been impacted. Users will be presented with a new Enterprise Application form consent request when logging into CDM. Latest resolution status: We are working on a fix for this issue. Fix ETA: Currently being tested, rollout dependent on test results. Next update 14:00 GMT
- resolved Sep 21, 2026, 12:50 PM UTC
Incident Summary: We are aware of an issue with Cloud Drive Mapper authentication. Services affected: Cloud Drive Mapper Current impact: A fix has been released. If an application consent request is showing when you start CDM, please restart and the service should operate as normal. If you are already working normally but have consented an additional Enterprise App, then please restart CDM and the new app can be removed. If you are working normally but have not consented any additional Apps today, then no action is required. Latest resolution status: Resolved