Update timeline
- investigating Apr 15, 2026, 08:01 AM UTC
Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed. Latest resolution status: Impacted customers should raise a ticket via our helpdesk and a reset will be applied. We are working on root cause in order to apply a global fix. Fix ETA: 11:00 BST Next update: 10:30 BST
- monitoring Apr 15, 2026, 08:44 AM UTC
Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed. Latest resolution status: We are in the process of rolling out a global fix, resolution state is being monitored. Fix ETA: 10:00 BST (complete) Next update: 10:30 BST
- resolved Apr 15, 2026, 10:03 AM UTC
Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: None. Latest resolution status: The global fix has been applied and v2 customers are working as expected. Root cause investigations will continue. Fix ETA: n/a - fix complete Next update: n/a - fix complete
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