Microsoft Office version 2609 & CDM breaking change
Affected: Cloud Drive Mapper
IAM Cloud Outage History
IAM Cloud is up right nowIAM Cloud had 17 outages in the last 2 years totaling 4226h 27m of downtime — averaging 0.7 incidents per month.
There were 17 IAM Cloud outages since November 18, 2024 totaling 4226h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cloud Drive Mapper - issue with authentication
Affected: Cloud Drive Mapper
Timeline · 2 updates
- identified Sep 21, 2026, 12:12 PM UTC
Incident Summary: We are aware of an issue with Cloud Drive Mapper authentication. Services affected: Cloud Drive Mapper Current impact: The existing authentication flow has been impacted. Users will be presented with a new Enterprise Application form consent request when logging into CDM. Latest resolution status: We are working on a fix for this issue. Fix ETA: Currently being tested, rollout dependent on test results. Next update 14:00 GMT
- resolved Sep 21, 2026, 12:50 PM UTC
Incident Summary: We are aware of an issue with Cloud Drive Mapper authentication. Services affected: Cloud Drive Mapper Current impact: A fix has been released. If an application consent request is showing when you start CDM, please restart and the service should operate as normal. If you are already working normally but have consented an additional Enterprise App, then please restart CDM and the new app can be removed. If you are working normally but have not consented any additional Apps today, then no action is required. Latest resolution status: Resolved
Legacy (CDM v2) license validation issue
Timeline · 3 updates
- investigating Apr 15, 2026, 08:01 AM UTC
Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed. Latest resolution status: Impacted customers should raise a ticket via our helpdesk and a reset will be applied. We are working on root cause in order to apply a global fix. Fix ETA: 11:00 BST Next update: 10:30 BST
- monitoring Apr 15, 2026, 08:44 AM UTC
Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed. Latest resolution status: We are in the process of rolling out a global fix, resolution state is being monitored. Fix ETA: 10:00 BST (complete) Next update: 10:30 BST
- resolved Apr 15, 2026, 10:03 AM UTC
Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: None. Latest resolution status: The global fix has been applied and v2 customers are working as expected. Root cause investigations will continue. Fix ETA: n/a - fix complete Next update: n/a - fix complete
Microsoft service issue causing 503 ‘Service Unavailable’ responses from SharePoint API
Affected: Cloud Drive Mapper
Timeline · 2 updates
Cloud Drive Mapper - mapping groups unavailable
Affected: Cloud Drive Mapper
Timeline · 2 updates
- investigating Feb 17, 2026, 02:26 PM UTC
Incident Summary: We are currently investigating an issue with CDM v3.19 and below whereby mapping groups are unavailable. Impacted customers are recommended to update to v3.22 where possible as this version is not affected. Services affected: Cloud Drive Mapper v3.19 and below Current impact: Users on v3.19 and below will not receive their mapping groups when using CDM. Latest resolution status: Critical Incident team is mobilised and are working on a fix. Fix ETA: TBC at present Next update: 15.30
- resolved Feb 17, 2026, 05:15 PM UTC
Incident Summary: CDM users on versions v3.19 and below cannot use mapping groups. Services affected: Cloud Drive Mapper v3.19 and below Current impact: None Latest resolution status: Service has been restored by rolling back a Release made this afternoon to our API. Fix ETA: Change rollback completed at 15:10. Next update: N/a. Root Cause Analysis and Critical Incident follow up are initiated.
Microsoft : global cloud services failure impacting IAM Cloud
Affected: Cloud Drive MapperIris (admin portal)
Timeline · 5 updates
Microsoft Azure failure impacting IAM Cloud services
Affected: Cloud Drive MapperIris (admin portal)
Timeline · 4 updates
- investigating Oct 09, 2025, 09:30 AM UTC
Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are observing a significant Microsoft issue which is impacting IAM Cloud. We are currently monitoring the issue but are reliant on Microsoft to restore service. Fix ETA: Dependent on Microsoft Next update: 12:00
- monitoring Oct 09, 2025, 09:53 AM UTC
Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are currently monitoring the issue but are reliant on Microsoft to restore service. https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665 Fix ETA: Dependent on Microsoft Next update: 12:30
- monitoring Oct 09, 2025, 12:13 PM UTC
Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM and Iris performance is largely restored to normal following MS rollout of remediation to affected Azure Front Door resources Latest resolution status: MS estimate that 96% of impacted resources have now been recovered. Fix ETA: Dependent on Microsoft Next update: 15:00
- resolved Oct 09, 2025, 02:17 PM UTC
Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: Services are available as normal Latest resolution status: MS state that all primary resources are now recovered; Azure customers using Azure Front Door (AFD) should see consistent availability, with slightly higher latencies decreasing as additional resources are recovered Fix ETA: Resolved Next update: n/a
Cloud Drive Mapper Legacy Access Denied message
Timeline · 7 updates
MFA is coming to Iris
Affected: Iris (admin portal)
Timeline · 1 update
- resolved Jul 30, 2025, 04:06 PM UTC
Over the coming 4 weeks we are going to be enabling email-based MFA on our Iris portal. This will happen in several phases over the coming weeks. There isn't anything you need to do, as it will be enabled automatically. If you run into any issues, or temporarily need to disable it, please contact our support team at [email protected] Many thanks, The IAM Cloud team
A subset of users may experience problems authenticating to Cloud Drive Mapper v3
Affected: Cloud Drive Mapper
Timeline · 13 updates
Legacy (CDM v2) Portal unreachable via Chrome
Timeline · 3 updates
- investigating Apr 21, 2025, 10:13 AM UTC
This is reoccurrence of the previous issue on the 18th April. Incident Summary: The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome, FireFox maybe affected too. Services affected: Legacy CDM (v2) Current impact: CDM v2 administrators will be unable to reach the Portal if using Chrome and potentially FireFox. Our suggested workaround is to use a different browser (e.g. Edge). Latest resolution status: A workaround is currently available. We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe. Next update: TBC
- investigating Apr 22, 2025, 10:11 AM UTC
This is reoccurrence of the previous issue on the 18th April. Incident Summary: The legacy CDM Portal (portal.iamcloud.net) has been incorrectly classified as unsafe by the Google Safe Browsing service when using the Chrome and Firefox browsers. Services affected: Legacy CDM (v2) Current impact: CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox. Our suggested workaround is to use a different browser (e.g. Edge). Latest resolution status: A workaround is currently available. We have provided feedback to Google to inform them that the site has been incorrectly classified as unsafe. However, due to the issue having surfaced multiple times, we expect that it may reoccur after the next correction is made. We have initiated additional work to provide a permanent fix which we hope to be in place by the end of the week. Next update: 17:00 or when resolved
- resolved Apr 22, 2025, 04:40 PM UTC
This incident has been resolved now, however we're continuing to work on a long term fix.
Legacy (CDM v2) Portal unreachable via Chrome / Firefox
Timeline · 8 updates
- investigating Apr 17, 2025, 10:33 AM UTC
This is reoccurrence of the previous issue on the 7th April. Incident Summary: The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers Services affected: Legacy CDM (v2) Current impact: CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox. Our suggested workaround is to use a different browser (e.g. Edge). Latest resolution status: A workaround is currently available. We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe. Next update: 12:30
- identified Apr 17, 2025, 11:03 AM UTC
We have revalidated the domain and are awaiting propagation.
- identified Apr 17, 2025, 01:25 PM UTC
We are still waiting for the propagation to replicate. Latest resolution status: Edge can be used. Next update: When the issue is resolved.
- identified Apr 17, 2025, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 17, 2025, 02:16 PM UTC
We have revalidated the domain with Google. Next update: 16:15
- identified Apr 17, 2025, 03:31 PM UTC
No status change. Next update: When the issue is resolved.
- monitoring Apr 17, 2025, 04:38 PM UTC
We have revalidated the domain with Google. Googles process documentation states that it can be a couple of days before verification is processed. We will continue to monitor the situation and we ask that affected Admins use Microsoft Edge while this issue persists.
- resolved Apr 18, 2025, 06:33 AM UTC
The issue is now resolved and users can access the legacy Portal as normal via Chrome and Firefox. Thank you for your patience whilst Google corrected the unsafe site classification.
A Subset of users may experience problems authenticating to the IAM Cloud Platform.
Affected: Microsoft 365
Timeline · 3 updates
- investigating Apr 02, 2025, 08:26 AM UTC
A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000
- monitoring Apr 02, 2025, 09:03 AM UTC
We have rolled out a mitigation and are monitoring the impact. We are working with affected customers to ensure the validity of the fix.
- resolved Apr 02, 2025, 10:21 AM UTC
This incident has been resolved.
US based clients are unable to access portal.iamcloud.net
Timeline · 3 updates
- investigating Apr 01, 2025, 03:32 PM UTC
Users in the US region are unable to login to the IAM Cloud Portal. We are investigating and apologize for any inconvenience caused.
- identified Apr 01, 2025, 04:12 PM UTC
The issue has been identified and a fix will be implemented within the next hour.
- resolved Apr 01, 2025, 04:55 PM UTC
This incident has been resolved.
Issue affecting IRIS portal
Timeline · 2 updates
- investigating Mar 13, 2025, 01:09 PM UTC
We are aware of an issue affecting customers where they are unable to edit mapping groups in our admin portal, Iris. We are investigating this at the moment and the team is actively working on this. Update will be provided in 1 hour.
- resolved Mar 13, 2025, 02:11 PM UTC
The team has identified an issue in a release where mapping groups configuration failed via Iris. We have patched the release and validated the fix. We are putting in mitigation for this defect in future release testing. Mapping group editing is now restored on services. Thank you for your patience.
A subset of users in the US may experience problems authenticating to the IAM Cloud Platform.
Affected: Microsoft 365
Timeline · 2 updates
- investigating Jan 13, 2025, 08:40 PM UTC
A subset of users in the US region may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000
- resolved Jan 13, 2025, 09:03 PM UTC
This incident has been resolved.