IAM Cloud incident

Microsoft Azure failure impacting IAM Cloud services

Minor Resolved View vendor source →

IAM Cloud experienced a minor incident on October 9, 2025 affecting Cloud Drive Mapper and Iris (admin portal), lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:30 AM UTC
Resolved
Oct 09, 2025, 02:17 PM UTC
Duration
4h 47m
Detected by Pingoru
Oct 09, 2025, 09:30 AM UTC

Affected components

Cloud Drive MapperIris (admin portal)

Update timeline

  1. investigating Oct 09, 2025, 09:30 AM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are observing a significant Microsoft issue which is impacting IAM Cloud. We are currently monitoring the issue but are reliant on Microsoft to restore service. Fix ETA: Dependent on Microsoft Next update: 12:00

  2. monitoring Oct 09, 2025, 09:53 AM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are currently monitoring the issue but are reliant on Microsoft to restore service. https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665 Fix ETA: Dependent on Microsoft Next update: 12:30

  3. monitoring Oct 09, 2025, 12:13 PM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM and Iris performance is largely restored to normal following MS rollout of remediation to affected Azure Front Door resources Latest resolution status: MS estimate that 96% of impacted resources have now been recovered. Fix ETA: Dependent on Microsoft Next update: 15:00

  4. resolved Oct 09, 2025, 02:17 PM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: Services are available as normal Latest resolution status: MS state that all primary resources are now recovered; Azure customers using Azure Front Door (AFD) should see consistent availability, with slightly higher latencies decreasing as additional resources are recovered Fix ETA: Resolved Next update: n/a