Maintenance completed on October 22, 2026, affecting Chat and Engagement Notification and 1 more.
The scheduled maintenance has been completed.
Affected components
Update timeline
- scheduled Oct 22, 2026, 12:11 PM UTC
**WHAT & WHY** This is a follow-up to the previous maintenance performed on October 22nd. An additonal maintenance operation will be scheduled on our underlying database infrastructure to upgrade it to a newer version. This upgrade will improve stability, performance, and maintainability. Maintenance window: Friday, October 23, 2026, from 00:00 to 01:00 Paris time Expected service interruption: approximately 30 minutes during this window **IMPACT ON SERVICES** During the maintenance window, some services will be temporarily unavailable: Conversation notifications and AI Shopping Assistant - Conversation notifications will be temporarily unavailable on your website. - The AI Shopping Assistant will be temporarily unavailable on your website. Conversation Panel - Human agents will be temporarily unable to process conversations. Administration interface - No interruption expected. Public API - No interruption expected. **MAINTENANCE PERIOD** - Paris, France: October 23, 00:00 to 01:00 CEST - China Standard Time: October 23, 06:00 to 07:00 CST - US Eastern Time: October 22, 18:00 to 19:00 EDT - US Pacific Time: October 22, 15:00 to 16:00 PDT We will provide updates on our status page throughout the maintenance.
- scheduled Oct 22, 2026, 09:00 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Oct 22, 2026, 10:00 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Oct 22, 2026, 11:00 PM UTC
The scheduled maintenance has been completed.
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