Resolved after 7 hours 41 minutes, affecting Hyra (Web App) and Hyra (API) and 1 more, on November 23, 2025.
The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future.
Affected components
Update timeline
- investigating Nov 23, 2025, 11:24 PM UTC
We are aware of issues with some of our APIs. This is being caused by an issue with DNS resolution on one of our internal names. Update to follow in due course.
- resolved Nov 24, 2025, 07:05 AM UTC
The API and components have now fully recovered. Our upstream provider continues to experience issues, but we have implemented an effective workaround which has restored services. We apologise for the inconvenience caused to our customers today. We will be making changes to our internal architecture to make Hyra more resilient to faults like this one in the future.
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