Hyra incident

Elevated API Errors

Minor Resolved View vendor source →

Hyra experienced a minor incident on December 11, 2025 affecting Service Workers (Member Syncing), lasting 12h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 07:43 PM UTC
Resolved
Dec 12, 2025, 08:02 AM UTC
Duration
12h 19m
Detected by Pingoru
Dec 11, 2025, 07:43 PM UTC

Affected components

Service Workers (Member Syncing)

Update timeline

  1. investigating Dec 11, 2025, 07:43 PM UTC

    We are currently investigating elevated API errors on some endpoints relating to search which is also impacting some functions such as member syncing.

  2. resolved Dec 12, 2025, 08:02 AM UTC

    All Order Logs have now been migrated to the new search database.