Ongoing since 01:20 PM UTC, affecting Canada 1 Datacentre.
An unexpected power issue has affected one of the power rails supplying part of our infrastructure in CANADA-1. As a result, some nodes in this region lost power, and virtual machines running on them may be unavailable or may have restarted. We’ve identified the cause, and our team is working with the data centre to restore power and bring the affected nodes back online as quickly as possible. We’ll post updates here as nodes recover. If your instance is still unavailable after we confirm the affected nodes have recovered, please raise a ticket with our support team and we’ll help you get it back up and running. We’re sorry for the disruption this has caused.
Affected components
Update timeline
- identified Nov 09, 2026, 01:20 PM UTC
An unexpected power issue has affected one of the power rails supplying part of our infrastructure in CANADA-1. As a result, some nodes in this region lost power, and virtual machines running on them may be unavailable or may have restarted. We’ve identified the cause, and our team is working with the data centre to restore power and bring the affected nodes back online as quickly as possible. We’ll post updates here as nodes recover. If your instance is still unavailable after we confirm the affected nodes have recovered, please raise a ticket with our support team and we’ll help you get it back up and running. We’re sorry for the disruption this has caused.
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