Hyperstack experienced a minor incident on May 23, 2025 affecting Canada 1 Datacentre, lasting 9h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2025, 04:59 AM UTC
CA1 region experienced a complete network outage lasting approximately 5 minutes due to an upstream issue with our internet service provider. The disruption impacted all external connectivity, including access to public services and remote management. Internal services remained operational. While connectivity has since been restored, the region is currently experiencing degraded network performance. Users may notice increased latency and reduced bandwidth for inbound and outbound connections. We are actively monitoring the situation and working to resolve the issue and restore full performance.
- monitoring May 23, 2025, 05:47 AM UTC
We are observing ongoing degraded performance on a small number of routes. Most network traffic remains stable and unaffected. We are continuing to monitor the situation closely and are working with our upstream provider to ensure full resolution.
- resolved May 23, 2025, 02:39 PM UTC
This incident has been resolved.