Hyperstack incident
API Service Degradation - Instance Creation Impacted
Hyperstack experienced a minor incident on July 16, 2025 affecting Canada 1 Datacentre and Hyperstack API, lasting 12h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 09:30 PM UTC
We are currently experiencing an API service issue affecting instance creation and network configuration changes. Our engineering team has identified the root cause and is actively working on remediation. Existing instances and network configurations remain unaffected.
- identified Jul 16, 2025, 09:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2025, 11:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 17, 2025, 04:12 AM UTC
The fix was successfully tested and we are actively rolling it out in our Canada1 region. VM creation and management will be recovered by GPU types, starting with the RTX A6000.
- resolved Jul 17, 2025, 09:41 AM UTC
The issue impacting instance creation and network configuration changes in the CA1 region has been resolved. As of now, all GPU types have been restored to normal operation, and VM creation and management are functioning as expected. We appreciate your patience while our engineering team worked to implement and verify the solution.