Resolved after 2 days 4 hours, affecting Canada 1 Datacentre, on August 15, 2025.
The storage node has been brought back online and the cluster is now recovering. We will continue to monitor performance. While recovery is performed there may be a minor performance impact to storage in customer VMs.
Affected components
Update timeline
- investigating Aug 15, 2025, 10:40 PM UTC
We are currently investigating a downed storage node. There may be a slight effect on performance as the cluster rebalances.
- identified Aug 15, 2025, 10:52 PM UTC
We have identified an inaccessible storage node and are attempting remediation to access.
- monitoring Aug 15, 2025, 10:58 PM UTC
The storage node has been brought back online and the cluster is now recovering. We will continue to monitor performance. While recovery is performed there may be a minor performance impact to storage in customer VMs.
- resolved Aug 18, 2025, 03:11 AM UTC
This incident has been resolved.
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