Hyperstack experienced a major incident on May 14, 2026 affecting Canada 1 Datacentre, lasting 10h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 10:35 PM UTC
Our monitoring has identified network issues that are affecting these two regions. This is currently under investigation and work is underway by our team to return service to expected levels.
- investigating May 14, 2026, 10:35 PM UTC
We are continuing to investigate this issue.
- monitoring May 15, 2026, 04:40 AM UTC
The issue appeared to be related to our DC networking, which impacted our external connectivity from the data center. Our engineers have applied a fix, and the network is back in the datacenter. All the services are back and working fine. We will be actively monitoring for any further issues. If you still encounter any issues with our services, please reach out to [email protected] for immediate help.
- resolved May 15, 2026, 09:21 AM UTC
We are happy to advise that all network-related issues have been fully remediated, and services are working normally. We apologize for any inconvenience caused during this time. If you continue to experience any connectivity problems with resources in any of our regions, please contact our support team at [email protected] and reference this incident.