HungerRush OrderAI incident
SMS and MMS Delivery Delays to Verizon Wireless and AT&T
Resolved after 9 hours 54 minutes, affecting TextAi, on October 24, 2024.
We are observing recovery in SMS delivery delays when sending messages to the US Verizon network, and SMS to the US AT&T network is now operational. We are observing recovery in SMS delivery delays when sending messages to the Dish Network in the United States of America. We will continue monitoring the service to ensure a full recovery.
Affected components
Update timeline
- investigating Oct 24, 2024, 02:55 PM UTC
Experiencing SMS delivery delays with Verizon & AT&T phone carriers.
- identified Oct 24, 2024, 05:35 PM UTC
We continue to experience SMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Twilio engineers are working on a solution and we expect an update within 2 hours or as soon as new information is available.
- identified Oct 24, 2024, 08:52 PM UTC
We continue to experience SMS delivery delays when sending messages to customers who use the carriers Verizon Wireless or Dish Network in the United States on a subset of long codes.
- monitoring Oct 24, 2024, 10:57 PM UTC
We are observing recovery in SMS delivery delays when sending messages to the US Verizon network, and SMS to the US AT&T network is now operational. We are observing recovery in SMS delivery delays when sending messages to the Dish Network in the United States of America. We will continue monitoring the service to ensure a full recovery.
- resolved Oct 25, 2024, 12:50 AM UTC
This incident is resolved.
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