HungerRush OrderAI Outage History

Pingoru has recorded 12 incidents for HungerRush OrderAI: 0 in the last 12 months and 0 in the last 90 days.

12incidents recorded

0last 12 months

0last 90 days

–typical duration

Incidents, newest first

Started Jul 02, 2025, 03:41 PM UTC· resolved Jul 02, 2025, 05:05 PM UTC

identified Jul 02, 2025, 03:41 PM UTC

Our OrderAI support phone line is experiencing a brief planned outage today from 11:30 AM to 1:00 PM EST due to carrier maintenance. During this time, please reach us by email at [email protected] or contact your dedicated account representative for any urgent concerns. Service is expected to be fully restored by 1:00 PM EST.
resolved Jul 02, 2025, 05:05 PM UTC

Support lines are operational.

Major February 25, 2025 TalkAi Partial Outage 4m TalkAi

Started Feb 25, 2025, 02:39 AM UTC· resolved Feb 25, 2025, 02:43 AM UTC

investigating Feb 25, 2025, 02:39 AM UTC

We are currently experiencing a Partial Outage on TalkAi.
resolved Feb 25, 2025, 02:43 AM UTC

Issues are resolved. System is healthy.

Started Feb 15, 2025, 09:14 PM UTC· resolved Feb 16, 2025, 12:32 PM UTC

investigating Feb 15, 2025, 09:14 PM UTC

Certain stores are experienced increase error rates when sending orders are to the store's POS (point of sale). Our team is actively investigating the issue we expect an update within the next 2 hours.
monitoring Feb 15, 2025, 09:21 PM UTC

A fix has been implemented and errors are returning to healthy levels. The team is monitoring the fix for any further issues.
resolved Feb 16, 2025, 12:32 PM UTC

This incident has been resolved.

Started Dec 27, 2024, 10:43 PM UTC· resolved Dec 27, 2024, 10:50 PM UTC

investigating Dec 27, 2024, 10:43 PM UTC

We are observing an increase in latency during the order taking process which might result in longer than normal wait times for the TalkAi phone bot to process and speak back a cart to the customer. We are investigating and expect an update within the next 1 hour.
resolved Dec 27, 2024, 10:50 PM UTC

Latency issue solved.

Started Nov 15, 2024, 11:24 PM UTC· resolved Nov 15, 2024, 11:45 PM UTC

resolved Nov 15, 2024, 11:50 PM UTC

We have resolved a temporary issue affecting loading speeds on TalkAi calls. Affected from 6:24pm - 6:45pm EST

Started Oct 25, 2024, 02:33 PM UTC· resolved Oct 25, 2024, 06:06 PM UTC

investigating Oct 25, 2024, 02:33 PM UTC

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of long codes. We are working with our carrier partner to resolve the issue.
monitoring Oct 25, 2024, 05:04 PM UTC

We are observing an improvement on SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of long codes.
resolved Oct 25, 2024, 06:06 PM UTC

This issue has been resolved

Started Oct 24, 2024, 02:55 PM UTC· resolved Oct 25, 2024, 12:50 AM UTC

investigating Oct 24, 2024, 02:55 PM UTC

Experiencing SMS delivery delays with Verizon & AT&T phone carriers.
identified Oct 24, 2024, 05:35 PM UTC

We continue to experience SMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Twilio engineers are working on a solution and we expect an update within 2 hours or as soon as new information is available.
identified Oct 24, 2024, 08:52 PM UTC

We continue to experience SMS delivery delays when sending messages to customers who use the carriers Verizon Wireless or Dish Network in the United States on a subset of long codes.
monitoring Oct 24, 2024, 10:57 PM UTC

We are observing recovery in SMS delivery delays when sending messages to the US Verizon network, and SMS to the US AT&T network is now operational. We are observing recovery in SMS delivery delays when sending messages to the Dish Network in the United States of America. We will continue monitoring the service to ensure a full recovery.
resolved Oct 25, 2024, 12:50 AM UTC

This incident is resolved.