HungerRush OrderAI incident

Increased Latency on a Subset of TalkAi Phone Bot calls

Resolved after 6 minutes, affecting TalkAi, on December 27, 2024.

investigating Dec 27, 2024, 10:43 PM UTC

We are observing an increase in latency during the order taking process which might result in longer than normal wait times for the TalkAi phone bot to process and speak back a cart to the customer. We are investigating and expect an update within the next 1 hour.

Started
Dec 27, 2024, 10:43 PM UTC
Resolved
Dec 27, 2024, 10:50 PM UTC
Duration
6m
Detected by Pingoru
Dec 27, 2024, 10:43 PM UTC

Affected components

TalkAi

Update timeline

  1. investigating Dec 27, 2024, 10:43 PM UTC

    We are observing an increase in latency during the order taking process which might result in longer than normal wait times for the TalkAi phone bot to process and speak back a cart to the customer. We are investigating and expect an update within the next 1 hour.

  2. resolved Dec 27, 2024, 10:50 PM UTC

    Latency issue solved.

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