HRS experienced a minor incident on April 11, 2026 affecting Connect and Corporate Booking Portal and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
ConnectCorporate Booking PortalCRS API ConnectsGDS AppsAmadeus MS
Update timeline
- investigating Apr 11, 2026, 01:57 PM UTC
We are currently experiencing an unplanned degradation from DerbySoft, which may have resulted in reduced availability on the portal. Our team is actively working with their technical team to resolve the issue as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
- resolved Apr 11, 2026, 02:42 PM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. Thank you for understanding.