HRS experienced a major incident on April 10, 2026 affecting HRS Web Service API and HRS Concur API and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
HRS Web Service APIHRS Concur APIMobile
Update timeline
- investigating Apr 10, 2026, 10:07 AM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- resolved Apr 10, 2026, 11:17 AM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations