HRS experienced a major incident on August 15, 2026 affecting HRS Web Service API and Mobile and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
HRS Web Service APIMobileGDS AppsAmadeus CrypticAmadeus MSSabreTravelport
Update timeline
- investigating Aug 15, 2026, 04:56 AM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- resolved Aug 16, 2026, 08:49 AM UTC
Service is back up and fully working.