HRS incident

4 - Post Mortem - HRS service notification

Major Resolved View vendor source →

HRS experienced a major incident on March 11, 2026 affecting Connect and Corporate Booking Portal and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 05:45 AM UTC
Resolved
Mar 11, 2026, 10:00 AM UTC
Duration
4h 15m
Detected by Pingoru
Mar 11, 2026, 05:45 AM UTC

Affected components

ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APIMobileGDS AppsAmadeus CrypticAmadeus MSSabreTravelport

Update timeline

  1. investigating Mar 11, 2026, 11:43 AM UTC

    Dear Customer, we have identified a degradation of our partner responsible for processing credit cards. Issue is now resolved Impact as Reported: Unable to tokenize new CC