HRS incident

Resolved - HRS service notification

Major Resolved View vendor source →

HRS experienced a major incident on July 23, 2026 affecting HRS Web Service API and HRS Concur API and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 10:50 AM UTC
Resolved
Jul 23, 2026, 11:20 AM UTC
Duration
30m
Detected by Pingoru
Jul 23, 2026, 10:50 AM UTC

Affected components

HRS Web Service APIHRS Concur APIMobileGDS AppsAmadeus CrypticAmadeus MSSabreTravelport

Update timeline

  1. investigating Jul 23, 2026, 11:09 AM UTC

    Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations