HRS experienced a minor incident on July 21, 2026 affecting Connect and Corporate Booking Portal and 1 more component, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APIMobileGDS AppsAmadeus CrypticAmadeus MSSabreTravelport
Update timeline
- investigating Jul 21, 2026, 11:28 AM UTC
Dear Customer, We are investigating a degradation of our services and are working with the highest priority to determine the impact and restore full service. Please accept our sincere apologies for the inconvenience caused, and thank you for your understanding. HRS Product Operations
- resolved Jul 21, 2026, 04:30 PM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations