HR Partner experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 09:50 AM UTC
Some services, such as email sending seem to be coming back online after the major AWS outage today. However it appears that some of our third party partners that we rely upon may be still down, including our eSignature document conversion provider, and our HelpScout helpdesk system.
- investigating Oct 20, 2025, 01:36 PM UTC
All our services seem to be back online again after a major AWS outage. We will continue to monitor all services and post regular updates should things change again.