HouseCanary incident

Intermittent errors related to partial outage of cloud provider

Minor Resolved View vendor source →

HouseCanary experienced a minor incident on October 20, 2025 affecting Platform and Developer Center, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:43 PM UTC
Resolved
Oct 20, 2025, 10:02 PM UTC
Duration
6h 18m
Detected by Pingoru
Oct 20, 2025, 03:43 PM UTC

Affected components

Platform and Developer Center

Update timeline

  1. monitoring Oct 20, 2025, 03:43 PM UTC

    Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.

  2. monitoring Oct 20, 2025, 06:00 PM UTC

    We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients.

  3. resolved Oct 20, 2025, 10:02 PM UTC

    Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.