HouseCanary incident
Intermittent errors related to partial outage of cloud provider
Resolved after 6 hours 18 minutes, affecting Platform and Developer Center, on October 20, 2025.
Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:43 PM UTC
Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.
- monitoring Oct 20, 2025, 06:00 PM UTC
We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients.
- resolved Oct 20, 2025, 10:02 PM UTC
Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.
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