Resolved after 22 days, affecting Property Explorer - Web Application and Property Explorer - API and 1 more, on December 18, 2025.
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.
Affected components
Update timeline
- identified Dec 18, 2025, 05:51 PM UTC
We are currently experiencing an outage in the Kiryas Joel-Poughkeepsie-Newburgh, NY MSA and parts of the New York-Newark-Jersey City, NY-NJ MSA related to OneKey MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Jan 09, 2026, 06:16 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.
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