The May AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Apr 30, 2026, 08:05 PM UTC
The May AVM processing has been completed
HouseCanary Outage History
HouseCanary is up right nowHouseCanary had 23 outages in the last 2 years totaling 2658h 2m of downtime — averaging 0.9 incidents per month.
There were 23 HouseCanary outages since May 31, 2024 totaling 2658h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
The April AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Mar 31, 2026, 08:39 PM UTC
The April AVM processing has been completed
The March AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Feb 27, 2026, 07:09 PM UTC
The March AVM processing has been completed
The February AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Jan 31, 2026, 12:07 AM UTC
The February AVM processing has been completed
Increased lead volume due to addition of new MLS - MetroList (Sacramento)
Affected: Data Explorer - Analytics APIData Explorer - Web ApplicationProperty Explorer - Web ApplicationProperty Explorer - APIOrder Manager - Web ApplicationOrder Manager - APIPortfolio MonitorAcquisition ExplorerCanaryAI
Timeline · 1 update
- resolved Jan 09, 2026, 07:53 PM UTC
As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling MetroList which covers the MSAs noted below. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in the noted MSAs can expect increased lead volume due to this addition. MSAs: Sacramento-Roseville-Folsom, CA Stockton-Lodi, CA Modesto, CA Yuba City, CA
The January AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Dec 31, 2025, 06:46 PM UTC
The January AVM processing has been completed
MLS Outage - California Regional MLS (CRMLS)
Affected: Property Explorer - Web ApplicationProperty Explorer - APIPortfolio MonitorAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
- identified Dec 22, 2025, 08:28 PM UTC
We are currently experiencing an outage related to California Regional MLS (CRMLS), which impacts several areas of California. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Mar 12, 2026, 05:58 PM UTC
Access has been fully restored to data related to California Regional MLS (CRMLS), which impacts several areas of California. All previously impacted products, with the exception of Acquisition Explorer, are now fully operational.
MLS Outage - OneKey MLS
Affected: Property Explorer - Web ApplicationProperty Explorer - APIPortfolio MonitorAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
- identified Dec 18, 2025, 05:51 PM UTC
We are currently experiencing an outage in the Kiryas Joel-Poughkeepsie-Newburgh, NY MSA and parts of the New York-Newark-Jersey City, NY-NJ MSA related to OneKey MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Jan 09, 2026, 06:16 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.
The December AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Nov 26, 2025, 09:46 PM UTC
The December AVM processing has been completed
The November AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Oct 31, 2025, 09:39 PM UTC
The November AVM processing has been completed
Intermittent errors related to partial outage of cloud provider
Affected: Platform and Developer Center
Timeline · 3 updates
- monitoring Oct 20, 2025, 03:43 PM UTC
Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.
- monitoring Oct 20, 2025, 06:00 PM UTC
We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients.
- resolved Oct 20, 2025, 10:02 PM UTC
Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.
The October AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Oct 01, 2025, 09:04 AM UTC
The October AVM processing has been completed
Bulk Property Data - some clients may have trouble accessing data via Snowflake
Affected: Bulk Property Data
Timeline · 2 updates
- identified Sep 03, 2025, 04:12 PM UTC
We've identified an issue where some clients may have trouble accessing Bulk Property Data via Snowflake. We are actively investigating the issue.
- resolved Sep 03, 2025, 04:42 PM UTC
This issue has now been resolved. The root cause was a definitional change that required views to be refreshed, which has now been completed.
The September AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Aug 30, 2025, 02:15 AM UTC
The September AVM processing has been completed
The August AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Jul 31, 2025, 09:44 PM UTC
The August AVM processing has been completed
The July AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved Jul 01, 2025, 01:31 AM UTC
The July AVM processing has been completed
The June AVM processing has been completed
Affected: Monthly AVM Data Refresh
Timeline · 1 update
- resolved May 30, 2025, 10:58 PM UTC
The June AVM processing has been completed
Acquisition Explorer - delayed deliveries
Affected: Acquisition Explorer
Timeline · 2 updates
- identified Apr 10, 2025, 11:09 PM UTC
We have identified an issue that is resulting in a delay for clients that receive deliveries related to Acquisition Explorer. We will post an update once the issue has been resolved.
- resolved Apr 10, 2025, 11:30 PM UTC
This issue has now been resolved.
Photos not displaying correctly in ComeHome
Affected: ComeHome
Timeline · 3 updates
- identified Mar 22, 2025, 04:45 PM UTC
We’ve identified an issue where property photos may not be displaying correctly within the ComeHome platform. We will post an update once we investigate further and release a fix.
- identified Mar 22, 2025, 05:12 PM UTC
We have identified the issue and are in the process of releasing a fix.
- resolved Mar 22, 2025, 05:19 PM UTC
The fix has been released and photos are now displaying correctly within the ComeHome application.
MLS Outage - California Regional MLS
Affected: Property Explorer - Web ApplicationProperty Explorer - APIAcquisition Explorer
Timeline · 2 updates
- identified Jan 13, 2025, 06:34 PM UTC
We are currently experiencing an outage related to California Regional MLS related to a technical change made at the underlying MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. Impacted MSAs: * Los Angeles-Long Beach-Anaheim, CA * Riverside-San Bernardino-Ontario, CA * San Francisco-Oakland-Berkeley, CA * San Diego-Chula Vista-Carlsbad, CA * San Jose-Sunnyvale-Santa Clara, CA * Oxnard-Thousand Oaks-Ventura, CA * San Luis Obispo-Paso Robles, CA * Salinas, CA * Chico, CA * Santa Cruz-Watsonville, CA * Merced, CA * Madera, CA We will provide an update once we have identified a resolution timeline.
- resolved Jan 13, 2025, 11:31 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.
MLS Outage - North Texas Real Estate Information Systems (NTREIS)
Affected: Property Explorer - Web ApplicationProperty Explorer - APIOrder Manager - Web ApplicationOrder Manager - APIAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
- identified Sep 26, 2024, 07:09 PM UTC
We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Sep 26, 2024, 09:47 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.
MLS Outage - RealMLS (fka Northeast Florida MLS)
Affected: Property Explorer - Web ApplicationProperty Explorer - APIAcquisition Explorer
Timeline · 2 updates
- identified Sep 05, 2024, 04:42 PM UTC
We are currently experiencing an outage in the Jacksonville, FL MSA related to RealMLS (fka Northeast Florida MLS). Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
- resolved Sep 13, 2024, 08:29 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSA can expect increased lead and update volume.
Order Manager - intermittent access issues
Affected: Order Manager - Web ApplicationOrder Manager - API
Timeline · 3 updates
- investigating May 31, 2024, 04:33 PM UTC
We are currently investigating an issue related to Order Manager that is resulting in some clients not being able to access the application. We will provide an update once the issue has been identified.
- identified May 31, 2024, 04:45 PM UTC
We have identified the issue and are in the process of releasing a fix.
- resolved May 31, 2024, 05:35 PM UTC
We've deployed a fix for this issue and Order Manager is now fully operational.