HouseCanary incident

MLS Outage - North Texas Real Estate Information Systems (NTREIS)

HouseCanary experienced a notice incident on September 26, 2024 affecting Property Explorer - Web Application and Property Explorer - API and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2024, 07:09 PM UTC
Resolved: Sep 26, 2024, 09:47 PM UTC
Duration: 2h 38m
Detected by Pingoru: Sep 26, 2024, 07:09 PM UTC

Affected components

Property Explorer - Web ApplicationProperty Explorer - APIOrder Manager - Web ApplicationOrder Manager - APIAcquisition ExplorerCanaryAIComeHome

Update timeline

identified Sep 26, 2024, 07:09 PM UTC

We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.
resolved Sep 26, 2024, 09:47 PM UTC

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.