HouseCanary incident

MLS Outage - California Regional MLS

Resolved after 4 hours 56 minutes, affecting Property Explorer - Web Application and Property Explorer - API and 1 more, on January 13, 2025.

resolved Jan 13, 2025, 11:31 PM UTC

The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

Started
Jan 13, 2025, 06:34 PM UTC
Resolved
Jan 13, 2025, 11:31 PM UTC
Duration
4h 56m
Detected by Pingoru
Jan 13, 2025, 06:34 PM UTC

Affected components

Property Explorer - Web ApplicationProperty Explorer - APIAcquisition Explorer

Update timeline

  1. identified Jan 13, 2025, 06:34 PM UTC

    We are currently experiencing an outage related to California Regional MLS related to a technical change made at the underlying MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. Impacted MSAs: * Los Angeles-Long Beach-Anaheim, CA * Riverside-San Bernardino-Ontario, CA * San Francisco-Oakland-Berkeley, CA * San Diego-Chula Vista-Carlsbad, CA * San Jose-Sunnyvale-Santa Clara, CA * Oxnard-Thousand Oaks-Ventura, CA * San Luis Obispo-Paso Robles, CA * Salinas, CA * Chico, CA * Santa Cruz-Watsonville, CA * Merced, CA * Madera, CA We will provide an update once we have identified a resolution timeline.

  2. resolved Jan 13, 2025, 11:31 PM UTC

    The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

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